Caroline Hynes, Director of Product at AI-based customer engagement platform Zendesk, discusses why CX leaders need a comprehensive customer view
1. Tell us how you came to be the Director of Product at Zendesk. What does your role entail?
As the Director of Product, I have the responsibility for our analytics product, Explore. I lead a team of product managers and collaborate with our customers, Engineering, Design, Sales, Product Marketing and Support teams to identify customer and market needs to help inform our product roadmap.
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